Privacy Policy

Privacy Policy for Redgraves Home Fabrics

Redgraves Home Fabrics respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and protect the information you provide to us through our website, contact forms, and email communications.

Information we collect

We may collect personal information that you provide to us directly, including your name, email address, phone number, suburb or location, and any other details you choose to submit when you make an enquiry, request a consultation, or subscribe to our newsletter. We may also collect basic website usage information such as pages visited, device type, and browser information to help us improve our website and services.

How we use your information

We use your personal information to respond to enquiries, arrange consultations, provide quotes or product information, manage customer relationships, and send relevant updates if you have chosen to receive them. From time to time, we may also use your email address to send newsletters, promotions, or business updates that may be of interest to you.

Sharing your information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may only disclose personal information where required by law, or where it is necessary to operate our website or services securely and effectively.

Email newsletters

If you subscribe to our newsletter, you consent to receiving occasional marketing emails from Redgraves Home Fabrics. You can opt out of these emails at any time by using the unsubscribe link in the email or by contacting us directly. We will keep a record of your opt-out request so that we do not send you further marketing emails.

Storage and security

We take reasonable steps to keep your personal information safe and secure and to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. Only staff who need access to your information for business purposes will be able to view it.

Access and correction

You have the right to request access to the personal information we hold about you and to ask us to correct any information that is inaccurate or incomplete. To make a request, please contact us using the details below.

Contact us

If you have any questions about this privacy policy or the way we handle your personal information, please contact Redgraves Home Fabrics through our website or by email at our usual contact address.

Changes to this policy

We may update this privacy policy from time to time to reflect changes to our business, services, or legal obligations. Any updates will be posted on this page.